Refills are essential to the pharmacy business, with community pharmacies increasingly recognizing the importance of managing refill adherence. Health plans also acknowledge this, particularly with the rising adoption of med sync driven by Star Ratings performance requirements. Med sync has notably improved adherence rates nationwide, benefiting both patients and pharmacies by promoting more fills per patient each year. This practice not only enhances clinical outcomes but also positively impacts the pharmacy’s profitability, resulting in fewer hospitalizations.

However, the profitability of adherence programs is often overlooked, and accurately measuring their ROI can be challenging. It is crucial for pharmacies to establish clear performance expectations and metrics for monitoring success. APRx members are well-positioned to leverage the Guided Growth adherence program, which provides comprehensive weekly reports that detail efficiency and ROI. By focusing on profitability and efficiency, and fostering personal patient interactions, pharmacies can sustain refill adherence and strengthen patient relationships, leading to improved outcomes for both patients and the business.